Reserva ERP – Incident Management Module
Control, resolve, and prevent operational exceptions across the fresh produce supply chain
Typical Use Cases
• Customer shipment rejection: initiate resolution and communication workflow
• QA failure: block affected lots and alert compliance
• Logistics delay: notify dispatch and document time-sensitive issues
• Grower payout dispute: launch review of liquidation and quality scoring
• Food safety risk: initiate traceability, documentation, and containment response
Core Functional Features
Incident records with linked data
Every incident includes references to affected lots, orders, customers, and vendors.
Status workflow
Progress incidents from Open → In Progress → Resolved → Archived, with custom status options.
Ownership and assignments
Assign incidents to users, departments, or teams for follow-up.
Preventative actions
Block lots, place payment holds, restrict sales or picking automatically based on severity.
Audit history
All actions and notes are logged with timestamps for accountability and compliance.
Dedicated app interface
QA and incident teams can use a streamlined tool to view, manage, and resolve issues efficiently.
Integration Points
• QA Module: Incidents can be triggered directly from failed inspections or defects logged during intake.
• Inventory: Lots linked to incidents are flagged and can be restricted from sales or movements.
• Liquidation: Payment workflows are paused or adjusted when an incident is active against a grower's lot.
• Traceability: Incidents appear in internal and customer-facing reports to ensure transparency and compliance.
• Sales and Dispatch: Incidents prevent fulfillment or create alerts for at-risk shipments before they leave the facility.
Resolve Problems Before They Become Crises
Use Reserva’s Incident Management module to contain issues early, protect your customers, and create a culture of accountability.